The payment is required at the checking out.
I usually ship items in one week from the payment. I will send all items by EMS from Japan, and some of them from Australia by Australian Post.
EMS by Japanese postal service is the fastest way to deliver and offers tracking system.
About 5days to 7days to deliver to the US. Asia pacific area, the shipping arrives even quicker, thanks to EMS. However, for European countries, it takes a little longer, and it usually takes 10 to 14 days.
All hats will be shipped wrapped with a bag and safely packaged by box and packaging materials, with no crushing.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Please understand before ordering Grosgrain’s hats, these straw hat are made of hand-woven natural straw, and all the pieces are crafted uniquely. Natural straw usually has slight colour difference among them, as well as slight unevenness. I hope you would enjoy the characteristic of hand-crafted hats, using natural materials.
I will certainly refund you if you are not satisfied with what you received, however the returning fee to Japan will be yours, unless the hat is obviously wrong from what you ordered, or damaged by shipping.
I cannot accept exchange the hat because of its nature characteristic, because it will be very difficult for us to make one without any characteristic (such as colour difference, or slight unevenness of the woven), and I do not think other hat would satisfy you either.
If size wasn't fit you, the hats are returnable. However, in that case you would have to send me back to Japan for refund, and those shipping cost would be yours.
I would like you to satisfy with my hats, so please be careful to chose the size. If you have any question, please convo me in advance any time!!
If you wish a custom made hat, please feel free to contact me. I will make your order come true, as much as possible. (it requires additional fee)
I am looking for retailers outside Japan. If you are interested in to sell my products in your brick and mortal shop, please feel free to contact me.
I will offer you best whole sale price.