Plant-A-Tree Option


Shipping to United States: Free
  • Details
    This list offers you Plant-A-Tree program per one hat purchase in collaboration with Carbon Neutral.
    Through Carbon Neutral's Plant-A-Tree program, we plant one tree if you purchase together with your order.

    If you didn't choose this option, we will substitute and pay for a tree.

    We cannot ignore our impact on the eco-system through internet shopping and shipping by Air.
    We want to take a step forward for the future, and we appreciate your understanding and support.

    Please take a look at this article for further information.

    <Blog link>

    Mina Maeda
  • Shipping & Policies


    The payment is required at the checking out.

    Shipping from Australia

    I usually ship items in one week from the payment. At a moment, we will ship by sea to the US and Australia for free and it takes 2 month. If you would like faster shipping, please upgrade it to DHL.

    to other countries, EMS by Japanese postal service is the fastest way to deliver and offers tracking system.
    About 5days to 7days to deliver to Asia pacific area, 10-21 days to most of European countries.

    All hats will be shipped wrapped with a bag and safely packaged by box and packaging materials, with no crushing.

    Returns & Exchanges

    I gladly accept returns, exchanges, and cancellations

    Just contact me within: 14 days of delivery

    Ship items back to me within: 30 days of delivery

    Request a cancellation within: 2 days of purchase

    But please contact me if you have any problems with your order.

    The following items can't be returned or exchanged

    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    • Items on sale

    Questions about your order?

    Please contact me if you have any problems with your order.

    Returns and exchange details

    Please understand before ordering Grosgrain’s hats, these straw hats are made of hand-woven natural straw, and all the pieces are crafted uniquely. Natural straw usually has a slight colour difference among them, as well as slight unevenness. I hope you would enjoy the characteristic of hand-crafted hats, using natural materials.

    I will certainly refund you if you are not satisfied with what you received within one week. However, the returning fee will be yours, unless the hat is wrong from what you ordered, or damaged by shipping.

    I cannot accept exchange the hat because of its natural characteristics, such as colour difference, or slight unevenness of the woven.

    If the size wasn't right for you, the hats are returnable. However, in that case, the returning fee would be yours.

    I would like you to satisfy with my hats, so please be careful to choose the size. If you have any questions, please convo me in advance at any time.


    If you wish a custom made hat, please feel free to contact me. I will make your order come true, as much as possible. (it requires additional fee)

    I am looking for retailers outside Japan. If you are interested in to sell my products in your brick and mortal shop, please feel free to contact me.
    I will offer you best whole sale price.