Shipping & Policies

Welcome

Thank you for visiting the site of "Grosgrain".
I am making hats with collaborations of Japanese artisans. Especially focusing on high quality straw material to make sophisticated shapes with elegant touch.

Mina from Grosgrain

Payments

The payment is required at the checking out.

Shipping

I usually ship items in one week from the payment. I will send all items by EMS from Japan, and some of them from Australia by Australian Post.

EMS by Japanese postal service is the fastest way to deliver and offers tracking system.
About 5days to 7days to deliver to the US. Asia pacific area, the shipping arrives even quicker, thanks to EMS. However, for European countries, it takes a little longer, and it usually takes 10 to 14 days.

All hats will be shipped wrapped with a bag and safely packaged by box and packaging materials, with no crushing.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are not satisfied with what you got, please feel free to contact me any time.
If size wasn't fit you, the hats are returnable. However, in that case you would have to send me back to Japan for refund, and those shipping cost would be yours.

I would like you to satisfy with my hats, so please be careful to chose the size. If you have any question, please convo me in advance any time!!

Additional

If you wish a custom made hat, please feel free to contact me. I will make your order come true, as much as possible. (it requires additional fee)

I am looking for retailers outside Japan. If you are interested in to sell my products in your brick and mortal shop, please feel free to contact me.
I will offer you best whole sale price.